Anti-Spam System (ASSP)
The new anti-spam tool (called ASSP) is a personalized, learning system. You will need to teach it what is or isn’t spam.
By default we set all mailboxs to a medium spam protection setting. We have 6 total levels of protection. You will see more mail going to your spambox folder the higher the level of protection.
These settings are for all @netonecom.net mailboxes. We cannot tailor this to individual email accounts. They affect everyone as a whole. If you want or need a more custom fit, we suggest our IMAP/POP email package.
Note: The methods below also work for any IMAP/POP based domain on our service. Just substitute your domain name in place of netonecom.net .
Teaching the filter what is or is not spam.
- If something in your inbox is spam/junk, forward as an attachment, to assp-spam@netonecom.net.
- If you receive something in the spambox (spam folder) that is not spam, you will need to forward the email, as an attachment, to assp-notspam@netonecom.net.
- IMPORTANT: These emails must be sent though your @netonecom.net email address using our mail server.
- To whitelist email addresses:
- Compose an email to assp-white@netonecom.net with a subject of “add to whitelist”.
- In the main body of the email message, list one address per line.
- This is how you tell the filter NOT to block an email, but it might still put it in the spambox. We suggest that you use this for any important email addresses you have as soon as you know what they are.
- Any address you send email to will automatically be whitelisted. This will not be the case for CC: and BCC: addresses. Only the address in the TO: field.
- To blacklist email addresses:
- Compose an email to assp-persblack@netonecom.net with a subject of “add to blacklist”.
- In the main body of the email message, list one address per line.
- This is how you block any address you do not wish to receive email from..
Receiving Reports
The new anti-spam system also offers a daily notification email that will give you a list of all email that the computer put in your spambox instead of your inbox from the day before. You can use that report to whitelist (assp-notspam@netonecom.net from above) any email that is trapped as spam. When whitelisting from the report, you only have 24 hours. However, the email itself is available in your spambox for up to 14 days. You can manually whitelist them using the “forward as attachment” method above.
IMPORTANT NOTE: you must use the Roundcube version of webmail for the report and it’s features to work properly. Horde is not compatible with this functionality. It will look like it works, but it does not send the proper pieces to be processed so the email will not get whitelisted like you want.
Response to Sender (bounce back)
If ASSP thinks an email MAY be spam, the system sends an “allow through” response message back to the sender that looks like a bounced email message. The email will contain a code at the end of the message. If the sender re-sends the same email with this code added in the subject, the email will be allowed through the filter. This happens frequently with new senders that include attachements until the system learns who you trust.
While adding the code works, most people do not even look at the details of the returned email message to see the code and instructions. If someone contacts you saying their email was rejected, we recommend adding them to your whitelist using the assp-white@netonecom.net method described above. Or, simply send them an email they can respond to.
System Refresh
Please note that the system updates the spam and whitelist entries immediately but the not-spam is only processed once a day. Once an email domain or address gets onto the spam list, you may need to whitelist and/or not-spam it several times to get it to clear. It will depend on the severity of the ‘spam’ value for that email address or domain. The higher the score the harder it is to clear. The whitelist method should clear it up right away, but may still take 24 hours before it fully clears it due to the not-spam processing.